WARRANTY INFO

We’re happy to offer a 2-year warranty covering failures resulting from defective parts or faulty workmanship. The length of the warranty is tracked by the serial number’s initial sale date and transfers automatically from owner to owner. There’s no need for new or used owners to (re)register their pedal with us.

While under warranty, we will repair your pedal free of charge, excluding some shipping expenses. Repairs falling outside of the scope of the warranty are no problem either, but may incur a small bench fee. Give us a shout about the issue your unit is having and we’ll discuss your options.

Please contact us before shipping a pedal in for warranty repairs! Its often possible to track down the source of a problem without sending it in and why not exhaust that possibility first?

Once its been determined that your pedal definitely needs to be sent in we’ll give you instructions on doing so. Always include a note with the pedal reminding us of the issue even though we just discussed it through email (a printout of our correspondence is a popular option), plus include your return shipping address and your paypal email address. That helps us get your pedal fixed, the work/return shipping charges invoiced (if applicable) and your pedal shipped back to you in the fastest amount of time possible.

The owner of the pedal is responsible for both shipping to and from Asheville, North Carolina, 28801, USA. We advise using a shipping service with tracking. After all, we can’t repair a pedal that never makes it to us.

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